Shipping & Returns

Shipping

All Australian domestic orders are shipped via Express Post 

Shipping costs are as follows:

$9.95AUD for orders within Australia under the value of $150AUD.

FREE for orders within Australia and valued at $150AUD or above.

All online orders are processed and shipped by Express Post daily Monday - Friday, if your order is placed before 11am it will be shipped the same day, however please note that this may be prolonged slightly during sale periods.

Domestic: Once shipped deliveries are generally between 1-2 days depending on which state you live in (we ship from The Blue Mountains, NSW)

International: Once shipped deliveries are generally between 7-14 days depending on which country you reside in and what their customs procedure is.

Returns

We hope you loved your order, but if something wasn’t quite right rest assured you can return it to us within 10 days of receiving your order!

All Returns must be accompanied by a returns form (link to download below)

Please read carefully below on our returns policy and how to proceed.

Return Policy For Online Shopping

Free Returns for Store Credit: 

  • We offer free domestic return shipping if you are returning any FULL PRICED items for a store credit.
  • Email us on info@bellaboheme.com.au to request a Free Returns Label.
  • We will reply with a free shipping label for you to attach to your return (*Please Note this option is for domestic orders within Australia only and ONLY if you are returning for STORE CREDIT) it is not available on any items purchased on sale or during any % off promotions.
  • Download, print and complete the attached Returns Form to include with your return.
  • Please return your item/s to our Springwood store by post >> 198 Macquarie Rd Springwood NSW 2777 within 10 days of receiving your order.

Returns for refund:

  • We offer refunds on full priced items only.
  • Items purchased during any % off promotions qualify for STORE CREDIT only.
  • You will be required to cover the postage costs. 
  • Returns are for refund or store credit ONLY. This can be noted on your returns form.
  • Items must be returned in same condition as when received and in the same packaging.
  • Download, print and complete the attached Returns Form. to include with your return.
  • Please return your item/s to our Springwood store by post >> 198 Macquarie Rd Springwood NSW 2777 within 10 days of receiving your order.

Sale or one-off promotional items.

  • Returns are for store credit ONLY.
  • Return postage to be covered by You 
  • Please download your returns form as above and include with your item/s

Faulty items 

If you believe your piece is faulty, please contact us at info@bellaboheme.com.au within 7 days of receiving your garment to organise return/replacement.

Exchanges

Unfortunately we do not hold for exchanges. If you would like to exchange your product we recommend you purchase the item you would like to secure and we will refund your returned garment once received. 

Delivery method

Please note that we strongly suggest using a postage bag that has a tracking ID as we do not hold responsibility for items that go missing through the post.

If you are a local customer, or driving through the Blue Mountains, please feel free to drop it in to us in person. The same returns requirements apply.

Please send back to:

198 MACQUARIE RD, SPRINGWOOD, NSW, 2777

Processing of returns

Please note that as we're a small team returns are processed once a week, so please allow up to 7 days for your return to be processed.

You will be refunded by the same method with which you paid, excluding the original shipping charges. All postage costs for refunded items is at the responsibility of the customer.

Damaged Items

We take great care in packaging your goods safely. In the unfortunate event that your items are damaged in transit through Australia Post, we cannot accept responsibility. All complaints are to be forwarded directly to Australia Post.

Product Colour Discrepancies & Portrayal

Every effort is made to portray items accurately. Please be advised all computer screen colour settings vary and can affect the way products appear on the viewing monitor. We can not be held responsible for any colour discrepancies. We will make every effort possible to display our products as clearly and accurately as possible.

Vintage Textile & One Of A Kind Items

Many of our treasures are made using stunning vintage textiles and embellishments; in particular our one of a kind bags, vintage kantha jackets and antique embellished fabrics. They are pieces of history and visible imperfections are to be considered part of their beauty and charm, rather than faults. These items will not be considered faulty if returned.

Worldwide Shipping & Duties

We ship worldwide, so wherever you are, you can have Bella Boheme treasures delivered to your door. We have a $25 International Shipping Rate.

Please note that all international customers are responsible for the payment of customs duties/charges on any imports. Please contact your customs office to confirm the relevant thresholds in your area.

RETURN TO SENDER ITEMS 

If your package is returned to us due to an error you have entered in the address field we will need to charge a re-delivery fee of $9.95 for domestic orders or $25 for international orders to resend your order to you,this is to cover the cost of charges we incur from e-parcel on return to sender items. 

*PLEASE NOTE - No refunds will be issued on return to sender items,If you choose to cancel your order after it has been returned to sender then a store credit will be issued minus the original postage costs.