All returns must be processed via out Returns Portal
Returns Policy for Online Orders
We hope you loved your order, but if something wasn’t quite right rest assured you can return it to us subject to the following conditions:
- the item must be returned within 10 days of receiving your order. We recommend all items are tried on as soon as they are received to ensure you are able to return items within this timeframe
- items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached
You are able to return for your choice of store credit or refund as per the parameters below:
We offer free return shipping on all orders if you are returning any FULL PRICED items for a STORE CREDIT ONLY - any orders placed using any type of discount code (including store credit or loyalty reward codes) or orders placed during a sale period where the price has been discounted do not qualify as a free return.
Only one FREE RETURN is offered per FULL PRICED order.
All returns must be processed within 10 days of receiving your order.
To return an item for store credit, please visit our Returns Portal and follow the prompts being sure to select store credit as your return option.
When using your store credit FREE SHIPPING is only available if you spend an additional $150 above the store credit value - if your store credit value is enough to cover shipping costs then please email us and we can process manually as our checkout system does not recognise store credits towards shipping.
NB: Customs/Duties Handling Fee is payable on all returns from the USA.
We offer refunds on full priced items only.
Items purchased during any promotions qualify for STORE CREDIT only. This includes FREE SHIPPING and BUNDLE & SAVE promotions.
A flat rate of $9.95AUD applies for return postage fees for Australian orders.
A flat rate of $35AUD applies for return postage fees for International orders.
No refunds on orders paid with a store credit.
To return an item for refund, please visit our Returns Portal and follow the prompts being sure to select refund as your return option.
Returns are subject to the following conditions:
For our USA customers, fees for customs and duties taxes are absorbed in our product prices. All customs and duties tax were paid by Bella Boheme when sending your parcel.
Important information for Returns
Should you wish to return your item, a fee for customs/duties will be withheld from your refund/store credit. A handling fee for your return will be charged as follows:
Return for Refund - $45 (return shipping cost and customs/duties handling fee)
Return for Store Credit - $30 (customs/duties handling fee)
Swimwear & Intimates
- customers must try on items wearing undergarments
- if you wish to return an item, the tags and protective hygiene strip must remain in place, the item will not be accepted if either of these have been removed, altered or if the item shows sign of wear
Jewellery & Beauty Products
Due to hygiene and health and safety reasons, we do not accept change of mind return requests for jewellery, beauty or skincare items.
Books, Picnic Folk & Decorations
We do not accept returns for book, Picnic Folk or decoration products
Gift Cards
Gift Cards are valid for three (3) years from the date of issue and are not redeemable for cash. All gift card purchased on our Australian website can be redeemed on our Australian website or at our Springwood store.
There is no refund for change of mind or incorrect size purchases on sale items.
Return shipping is the responsibility of the customer.
There is no refund for change of mind or incorrect size purchases on items purchased as part of our Bundle & Save promotion.
Return shipping is the responsibility of the customer.
There is no refund for change of mind or incorrect size purchases on sale items that have been reduced in price, unless in the event of the item being faulty.
You will be required to cover the return postage costs.
Final Clearance Sale Stock is not eligible for return - any final sale items received by us will be shipped back to you at your expense.
If your package is returned to us due to an error you have entered in the address field we will contact you and need to charge a re-delivery fee of $20 for domestic orders. This is to cover the shipping fees we incur from our shipping provider on return to sender items. If we do not hear back from you within 10 business days an automatic store credit will be processed less return shipping cost.
Re-delivery is not eligible on international orders and an automatic store credit less return shipping will be issued.
*PLEASE NOTE - No refunds will be issued on return to sender items. A store credit will be issued minus the return postage cost
All Returns must be processed via our Returns Portal.
Please note, should we identify unreasonable patterns of returns we may restrict or refuse future returns.
Phone Orders
All orders placed and paid for over the phone are only eligible for a return for store credit with return postage at your expense (no free returns) as per our in-store customer policy. If you would like the flexibility of free returns and the option of refunds we strongly suggest placing your order online.
Frequently Asked Questions
To return an item, please visit our Returns Portal and follow the prompts.
Our portal provides a prepaid return postage label.
Please note, returns from different orders need to be returned separately.
We do not offer Exchanges
Unfortunately we do not hold items for exchange. If you would like to secure your correct size/style we recommend you re-purchase the item as we only carry limited stock. You can return your original item following our options in the Returns Portal.
You can choose to return for store credit and receive free return post (except for items purchased on sale where return postage is always payable).
Or, if you would prefer to return for a refund, we retain $9.95 from your refund to cover the return costs if you are based in Australia or $35 to cover the return costs if your return crosses borders.
This option ensures your package is trackable. Please keep a record of your return tracking number so you can follow the progress of your return. We recommend you register your parcel and obtain insurance for all returns, as we cannot be held responsible for items should they be lost in transit
In case of a parcel being rejected at customs due to change of mind, we reserve the right to withhold duties and taxes incurred from your refund once it has been returned to us. Please note, these are treated as return to sender parcels which are considered low priority by the courier and can take up to three (3) months to arrive back at our warehouse.
Please note: Subject to our obligations under the Australian Consumer Law or similar legislation, international returns cannot be accepted where the value of the items being returned in one shipment is over $1000. Please ship the items separately as we are not responsible to pay duties to receive the goods. If there is a charge it may be deducted from your final refund.
Please process your return via our Returns Portal and send your item/s to our Springwood store by post within 10 days of receiving your order. The address of our Springwood store is:
198 Macquarie Rd
Springwood NSW 2777
If you are a local customer, or driving through the Blue Mountains, please feel free to drop it in to us in person. The same returns parameters apply.
We recommend you use registered post for all returns. We do not hold responsibility for items that go missing through the post. Should your return be lost by the shipping provider, i.e. Australia Post you are obliged to lodge a complaint with them.
Your items will undergo a quality review on receipt. Once your return has been accepted you will receive a refund or credit note for the purchase price (excluding original shipping cost and return handling costs) directly to the original method of payment used for purchase. If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase. The status of your return will be emailed to you once processed.
Please note that as we're a small team returns are processed once a week, so please allow up to 7 days for your return to be processed.
All postage costs for refunded items are the responsibility of the customer.
We take great care in packaging your goods safely. In the unfortunate event that your items are damaged in transit, we cannot accept responsibility. All complaints are to be forwarded directly to the shipping provider, i.e Australia Post. We recommend purchasing shipping insurance on checkout.
If you believe your item is faulty, please contact us at info@bellaboheme.com.au within 3 days of receiving your garment to organise return/replacement.
To return an item, please visit our Returns Portal and follow the prompts.
Our portal provides a prepaid return postage label.
Please note, returns from different orders need to be returned separately.
Yes. Bella Boheme allows a three week window for you to pick up your order from the time your order is received.
If you select 'in store pickup' when checking out, you have three weeks to pick up your order from our Springwood store.
If not picked up within this timeframe, your order will be returned and a store credit issued for your next purchase.
If you've returned an item for refund, the points you earned for purchasing the item are cancelled. You do not retain points for returned purchases.
Any purchase made using loyalty points (full or partial payment) is eligible for return in line with our standard returns policy. Return postage is at the customers expense. Free return postage does not apply on orders where loyalty points have been used. Once your return has been accepted any points used will be returned to your account.
Points to Note
Every effort is made to portray items accurately. Please be advised all computer screen colour settings vary and can affect the way products appear on the viewing monitor. We can not be held responsible for any colour discrepancies. We will make every effort possible to display our products as clearly and accurately as possible.
Many of our treasures are made using stunning vintage textiles and embellishments; in particular our one of a kind bags, vintage kantha jackets and antique embellished fabrics. They are pieces of history and visible imperfections are to be considered part of their beauty and charm, rather than faults. These items will not be considered faulty if returned.
