All returns must be processed via out Returns Portal
Returns Policy for Online Orders
We hope you loved your order, but if something wasn’t quite right rest assured you can return it to us subject to the following conditions:
- The item must be returned within 14 days of receiving your order. We recommend all items are tried on as soon as they are received to ensure you are able to return items within this timeframe
- Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached
You are able to return for your choice of store credit or refund as per the parameters below:
We offer free return shipping on all orders being returned from Australia, NZ, the USA, Canada, the UK or the European Union if you are returning any FULL PRICED items for a STORE CREDIT ONLY - any orders placed using any type of discount code (including store credit or loyalty reward codes) or orders placed during a sale period where the price has been discounted do not qualify as a free return.
Only one FREE RETURN is offered per FULL PRICED order.
All returns must be processed within 14 days of receiving your order.
To return an item for store credit, please visit our Returns Portal and follow the prompts being sure to select store credit as your return option.
When using your store credit FREE SHIPPING is only available if you spend an additional $150 above the store credit value - if your store credit value is enough to cover shipping costs then please email us and we can process manually as our checkout system does not recognise store credits towards shipping.
NB: Customs/Duties Handling Fee is payable on all returns from the USA.
We offer refunds on full priced items only.
Items purchased during any promotions qualify for STORE CREDIT only. This includes FREE SHIPPING and BUNDLE & SAVE promotions.
Return shipping fee is payable.
No refunds on orders paid with a store credit.
To return an item for refund, please visit our Returns Portal and follow the prompts being sure to select refund as your return option.
Returns are subject to the following conditions:
For our USA customers, fees for customs and duties taxes are absorbed in our product prices. All customs and duties tax were paid by Bella Boheme when sending your parcel.
Important information for Returns
Should you wish to return your item, a fee for customs/duties will be withheld from your refund/store credit. A handling fee for your return will be charged as follows:
Return for Refund - $45 (return shipping cost and customs/duties handling fee)
Return for Store Credit - $30 (customs/duties handling fee)
Jewellery & Beauty Products
Due to hygiene and health and safety reasons, we do not accept change of mind return requests for jewellery, beauty or skincare items.
Books, Picnic Folk & Decorations
We do not accept returns for book, Picnic Folk or decoration products
Gift Cards
Gift Cards are valid for three (3) years from the date of issue and are not redeemable for cash. All gift card purchased on our Australian website can be redeemed on our Australian website or at our Springwood store.
There is no refund for change of mind or incorrect size purchases on items purchased as part of our Bundle & Save promotion. Items may be returned for store credit only.
Return shipping is the responsibility of the customer.
There is no refund for change of mind or incorrect size purchases on sale items that have been reduced in price, unless in the event of the item being faulty. Items may be returned for store credit only.
You will be required to cover the return postage costs.
Final Clearance Sale Stock is not eligible for return - any final sale items received by us will be shipped back to you at your expense.
If your package is returned to us due to an error you have entered in the address field we will contact you and need to charge a re-delivery fee of $20 for domestic orders. This is to cover the shipping fees we incur from our shipping provider on return to sender items. If we do not hear back from you within 10 business days an automatic store credit will be processed less return shipping cost.
Re-delivery is not eligible on international orders and an automatic store credit less return shipping will be issued.
*PLEASE NOTE - No refunds will be issued on return to sender items. A store credit will be issued minus the return postage cost
Returns Portal
All Returns must be processed via our Returns Portal. Once your return is lodged we are unable to adjust or make changes.
Please note, should we identify unreasonable patterns of returns we may restrict or refuse future returns.
In-store Purchases
Store Credit only for in-store change of mind returns - if item is deemed faulty a replacement or refund will be issued.
Points to Note
Every effort is made to portray items accurately. Please be advised all computer screen colour settings vary and can affect the way products appear on the viewing monitor. We can not be held responsible for any colour discrepancies. We will make every effort possible to display our products as clearly and accurately as possible.
Many of our treasures are made using stunning vintage textiles and embellishments; in particular our one of a kind bags, vintage kantha jackets and antique embellished fabrics. They are pieces of history and visible imperfections are to be considered part of their beauty and charm, rather than faults. These items will not be considered faulty if returned.
