All returns and exchanges must be processed via out Returns Portal
Returns & Exchanges at a Glance
| Full Price Items | Sale or Discounted Items | Clearance Items | |
| Refund |
✓ |
× |
× |
| Store Credit |
✓ |
✓ |
× |
| Exchange |
✓ |
✓ |
× |
Returns & Exchanges Policy for Online Orders
We hope you love your Bella Boheme purchase. If something isn't quite right, we're here to make the returns or exchange process as simple as possible.
All returns and exchanges must be lodged through our Returns Portal within 14 days of receiving your order.
To be eligible for a return or exchange, your item must be:
- unworn, unwashed and unaltered
- in original condition
- with all original tags attached
Please try garments on as soon as they arrive so you have plenty of time to lodge your return if needed.
At checkout you'll have the option to purchase Checkout+, which gives you free return and exchange shipping.
If you've purchased Checkout+:
- We'll cover the shipping cost for your return.
- If you'd prefer to exchange, we'll cover the shipping cost for your exchanged item to be returned to us. You will be responsible for the outbound shipping cost for your new item/s. Please see Exchanges below for details.
- All other conditions of this Returns Policy still apply.
If you choose not to purchase Checkout+, the terms below apply.
We're excited to now offer exchanges through our Returns Portal.
You can exchange your original item for any available product on our website.
Exchange shipping
- We cover the return shipping cost for exchanges on full price items.
- Return shipping for sale item exchanges is payable by the customer.
Shipping your new item
On processing your exchange through our Returns Portal, you'll be charged the outbound shipping fee for your replacement order. These fees are:
Australia -$5 AUD
New Zealand - $20 NZD
USA - $20 USD
Canada - $25 CAD
Europe - €25 EUR
South America - $25 AUD
Standard International - $35 AUD
Exchanges are limited to one exchange per original order.
Need your replacement sooner?
Choose Instant Exchange during the returns process.
We'll immediately reserve and dispatch your new item so you don't miss out on your size or favourite style.
A temporary $1 authorisation hold will be placed on your credit card (similar to a hotel pre-authorisation). This is not a charge.
Your original item must be returned to us within:
21 days for Australian orders
30 days for International orders
If your original item isn't returned within the required timeframe, or it's returned outside our return conditions (including damaged or worn items), your card will be charged the full value of the replacement order.
We offer free return shipping on all orders being returned from Australia, NZ, the USA, Canada, the UK or the European Union if you are returning any FULL PRICED items for a STORE CREDIT ONLY - any orders placed using any type of discount code (including store credit or loyalty reward codes) or orders placed during a sale period where the price has been discounted do not qualify as a free return.
Only one FREE RETURN is offered per FULL PRICED order.
All returns must be processed within 14 days of receiving your order.
To return an item for store credit, please visit our Returns Portal and follow the prompts being sure to select store credit as your return option.
When using your store credit FREE SHIPPING is only available if you spend an additional $150 above the store credit value - if your store credit value is enough to cover shipping costs then please email us and we can process manually as our checkout system does not recognise store credits towards shipping.
NB: Customs/Duties Handling Fee is payable on all returns from the USA.
We offer refunds on full priced items only.
Items purchased during any promotions qualify for STORE CREDIT only. This includes FREE SHIPPING and BUNDLE & SAVE promotions.
Return shipping fee is payable. If you are in one of the following countries you are able to process your return shipping label via our portal as follows:
Australia - $14.95
New Zealand - $20
Canada, France, Germany, Netherlands & UK - $30
USA - $45 (also covers customs and duties)
All amounts are in AUD.
No refunds are available for:
- sale items
- discounted purchases
- orders placed using store credit
Original shipping charges are not refundable.
To return an item for refund, please visit our Returns Portal and follow the prompts being sure to select refund as your return option.
Returns and Exchanges are subject to the following conditions:
For our USA customers, fees for customs and duties taxes are absorbed in our product prices. All customs and duties tax were paid by Bella Boheme when sending your parcel.
Important information for Returns
Should you wish to return your item, a fee for customs/duties will be withheld from your refund/store credit. A handling fee for your return will be charged as follows:
Return for Refund - $45 (return shipping cost and customs/duties handling fee)
Return for Store Credit - $30 (customs/duties handling fee)
This fee is waived if you purchase Checkout+
Jewellery & Beauty Products
Due to hygiene and health and safety reasons, we do not accept change of mind return or exchange requests for jewellery, beauty or skincare items.
Books, Picnic Folk & Decorations
We do not accept returns or exchange for book, Picnic Folk or decoration products
Gift Cards
Gift Cards are valid for three (3) years from the date of issue and are not redeemable for cash. All gift card purchased on our Australian website can be redeemed on our Australian website or at our Springwood store.
There is no refund for change of mind or incorrect size purchases on items purchased as part of our Bundle & Save promotion. Items may be returned for store credit only.
Return shipping is the responsibility of the customer.
From time to time, Bella Boheme may offer a complimentary Gift with Purchase (GWP) promotion. All GWP offers are subject to availability and are provided at Bella Boheme's discretion while stocks last. Gifts are not redeemable for cash or exchange.
If your order qualified for a Gift with Purchase and you wish to return item(s) for a refund, the complimentary gift must also be returned. If the gift is not returned, your return will be eligible for store credit only.
If, after your return, the remaining value of your order still meets the Gift with Purchase qualifying spend, you may keep the gift.
Sale items that have been reduced in price are not eligible for refunds.
They may be returned for store credit or exchange only, provided they meet our return conditions.
Customers are responsible for return shipping on sale item exchanges unless Checkout+ was purchased.
Orders placed using discount codes, loyalty rewards, store credit or during promotional sale periods are treated as discounted purchases for the purposes of this policy.
Final Clearance Sale Stock is not eligible for return or exchange - any final sale items received by us will be shipped back to you at your expense.
If your package is returned to us due to an error you have entered in the address field we will contact you and need to charge a re-delivery fee of $20 for domestic orders. This is to cover the shipping fees we incur from our shipping provider on return to sender items. If we do not hear back from you within 10 business days an automatic store credit will be processed less return shipping cost.
Re-delivery is not eligible on international orders and an automatic store credit less return shipping will be issued.
*PLEASE NOTE - No refunds will be issued on return to sender items. A store credit will be issued minus the return postage cost
Returns Portal
All Returns and Exchanges must be processed via our Returns Portal. Once your return or exchange is lodged we are unable to adjust or make changes.
Please note, should we identify unreasonable patterns of returns and/or exchanges we may restrict or refuse future returns and exchange requests.
In-store Purchases
Store Credit only for in-store change of mind returns - if item is deemed faulty a replacement or refund will be issued.
Points to Note
Every effort is made to portray items accurately. Please be advised all computer screen colour settings vary and can affect the way products appear on the viewing monitor. We can not be held responsible for any colour discrepancies. We will make every effort possible to display our products as clearly and accurately as possible.
Many of our treasures are made using stunning vintage textiles and embellishments; in particular our one of a kind bags, vintage kantha jackets and antique embellished fabrics. They are pieces of history and visible imperfections are to be considered part of their beauty and charm, rather than faults. These items will not be considered faulty if returned.
