Please view our Shipping Rates for all countries here.

All orders are sent with signature on delivery. We strongly advise that you do not give authority to leave permission.

All online orders are processed and shipped daily Monday – Friday. We aim to dispatch all orders within 1 - 2 business days. Please allow extra time during launch and sale periods.

• Domestic: Once shipped, delivery time is beyond our control and in the hands of Australia Post. Deliveries are generally between 3-5 days depending on which state you live in (we ship from The Blue Mountains, NSW)
• International: Once shipped deliveries are generally between 14-21 days depending on which country you reside in and what their customs procedure is, again shipping times once your parcel has been dispatched is beyond our control.

Please note that this may be prolonged during holiday and sale periods due to increased demand with Australia Post.

Yes, Bella Boheme is pleased to offer shipping insurance with all parcels. You are able to select this option in the cart before checking out. You can find out more here.

Whether you are shopping for yourself or a loved one, we want each and every order to feel like a special gift!

We lovingly pack your order in our beautiful and bespoke silk sari bags.

If your purchase is a gift and you would like it sent straight to the recipient please leave us a note in checkout with your personal message. We will include a little gift card in the parcel and make sure all prices are removed.

Yes of course! If you are a local, or driving through The Blue Mountains, please select 'pick up instore' on checkout and we'll have your order ready for you.

Please wait to receive your “ready for pick up” notification that you will be sent via email before coming to the store to pick up your order.

NB: Your order must be picked up within three weeks. If not picked up, your order will be returned and we'll issue you a store credit for your next purchase.

Once your order is shipped you will receive an email with a link to track your parcel.

We take great care in packaging your goods safely. In the unfortunate event that your items are damaged in transit, we cannot accept responsibility. All complaints are to be forwarded directly to the shipping provider, i.e Australia Post. We recommend purchasing shipping insurance on checkout.

First off, we’re so sorry! Occasionally we, or the people making your garments can make a mistake. If you believe your item is faulty or we have sent the incorrect item please contact us via email at info@bellaboheme.com.au or call the store on 02 4751 1295 within three days of receiving your order so we can fix this for you ASAP.

Yes, if you are not in the USA you are responsible for any customs and duties payable on your parcel.

If you're based in the USA, please refer to the FAQ in Ordering & Payment below.

Yes we offer returns on all garments except for final clearance prices . Please view our Returns Policy for more information.

Yes, we welcome exchanges and allow you to exchange for any item within our store.

Please refer to our Returns Policy for further information.

To return an item, please visit our Returns Portal and follow the prompts.

Our portal provides a prepaid return postage label if you are returning from Australia, NZ, the USA, Canada, the UK or the European Union.

Please note, returns from different orders need to be returned separately.

No, returns from separate orders must be lodged separately through our returns portal.

This ensures each return is processed accurately against the correct order, payment method, and return outcome, helping us avoid delays in processing your refund or store credit.

If multiple orders are returned together without being lodged separately, a $15.00 processing and handling fee will be deducted from your final return amount.

If you include Checkout+ in your order, you are entitled to FREE returns and exchanges. This means we'll cover your return shipping fee. If you've opted for exchange, you will pay a fee for outbound shipping to send your new items back to you.

If you don't include Checkout+ and you're based in Australia, Canada, France, Germany, Netherlands, UK, NZ or the USA you can choose to return for store credit and receive free return post (except for items purchased on sale or if a discount code is used, where return postage is always payable).

Or, if you would prefer to return for a refund, we retain an amount from your refund to cover return shipping fees. These fees are dynamic and fluctuate slightly. As an indication you can expect to pay:

US to US - $7 USD
US to AU - $23 USD
NZ to AU - $22 NZD
AU to AU - $12 AUD
CA to AU - $30 CAD
UK/EU to AU - $35 AUD. 

This option ensures your package is trackable. Please keep a record of your return tracking number so you can follow the progress of your return. We recommend you register your parcel and obtain insurance for all returns, as we cannot be held responsible for items should they be lost in transit.

If you are based in another country you are responsible for organising and paying for your return postage. We recommend choosing a service with tracking as we will not be held responsible for returns lost in the post.

In case of a parcel being rejected at customs due to change of mind, we reserve the right to withhold duties and taxes incurred from your refund once it has been returned to us. Please note, these are treated as return to sender parcels which are considered low priority by the courier and can take up to three (3) months to arrive back at our warehouse.

Please note: Subject to our obligations under the Australian Consumer Law or similar legislation, international returns cannot be accepted where the value of the items being returned in one shipment is over $1000. Please ship the items separately as we are not responsible to pay duties to receive the goods. If there is a charge it may be deducted from your final refund.

If you are exchanging a full-price item and you are based in Australia, Europe, USA, Canada or New Zealand, you are entitled to FREE return postage for your exchange. This means we'll cover your return shipping fee for your item to be returned to us. You are still required to pay a fee for outbound shipping to send your new item/s back to you.

These fees are:
Australia - $5
Europe - $35
USA - $45 (covers customs/duties payable and shipping fee)
NZ - $20

If you are exchanging an item purchased on sale or with discount code or you are based in another country you are responsible for organising and paying for your return and outbound postage for your exchange. We recommend choosing a service with tracking as we will not be held responsible for returns lost in the post.

Items marked 'Final Clearance' are not able to be returned or exchanged.

Please note: Subject to our obligations under the Australian Consumer Law or similar legislation, international returns cannot be accepted where the value of the items being returned in one shipment is over $1000. Please ship the items separately as we are not responsible to pay duties to receive the goods. If there is a charge it may be deducted from your final refund.

Please lodge your return via our Returns Portal. You must use the label that is supplied via email. This ensures prompt processing of your return - if you do not have a printer you can take to your local post office where they can print the label for you

If you are a local customer, or driving through the Blue Mountains, please feel free to drop it in to us in person. The address of our Springwood store is:

198 Macquarie Rd
Springwood NSW 2777

The same returns parameters apply.

Your items will undergo a quality review on receipt. Once your return has been accepted you will receive a refund or credit note for the purchase price (excluding original shipping cost and return handling costs) directly to the original method of payment used for purchase. If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase. The status of your return will be emailed to you once processed.

Return processing times: Please allow up to 2-5 business days once received. You will receive confirmation via email once your return has been processed. Please allow longer during launch, sale and holiday periods.

All postage costs for refunded items are the responsibility of the customer if Checkout+ was not purchased with your order.

We recommend you use registered post and purchase shipping insurance for all returns. We do not hold responsibility for items that go missing through the post. Should your return be lost by the shipping provider, i.e. Australia Post you are obliged to lodge a complaint with them.

You certainly can, as long as your return complies with our normal returns policy.

Sale items which have been reduced in price cannot be refunded. This includes items purchased with a discount code.

Sale items are only eligible for exchange or return for store credit within 14 days of receipt.

You will be required to cover the return postage costs.

Final Clearance Sale items are not eligible for return or exchange.

Please view our Returns Policy for more information.

If you've returned an item for refund, the points you earned for purchasing the item are cancelled. You do not retain points for returned purchases.

Any purchase made using loyalty points (full or partial payment) is eligible for return in line with our standard returns policy. Return postage is at the customers expense. Free return postage does not apply on orders where loyalty points have been used. Once your return has been accepted any points used will be returned to your account.

If the items you are returning brings the value of your order below the required minimum spend to receive the free gift, you must include the free gift with your return. Should you not include the gift with your return, your return qualifies for STORE CREDIT only.

We offer preorders for in-demand items that are not currently in-stock where restock is expected within 2-3 months.

You are able to place an order for these items and we will ship when it is available. The likely shipping timeframe is noted on the product page.

No, unfortunately discount codes do not apply to preorders.

Additionally, gift cards cannot be used to purchase preorder products because our payment processor places restrictions on how preorder payments are handled. Since preorder products are paid for before they are available to ship, we are not able to not support using gift cards as a payment method for these purchases.

We'll be in touch regularly about the status of your preorder. If you wish an update at any time you're welcome to visit our Preorder Status page here.

We offer many forms of payment on checkout; including:

• Credit Card
• PayPal
• Afterpay
• Google Pay
• Apple Pay

If you are having any issues please call us on 02 4751 1295. We are always happy to help.

Australia - AUD
United States - USD
Canada - CAD
New Zealand - NZD
Europe - EURO
UK - GBP
All other countries - AUD

Afterpay is an interest free payment plan option that we offer on all of our Australian orders. For more information please view our Afterpay info page.

No, fees for customs and duties taxes have been absorbed in our product prices. All customs and duties tax will be paid by us when sending your parcel.

Important information for Returns

Should you wish to return your item, the customs/duties component of the product price will be withheld from your refund/store credit. A handling fee for your return will be charged as follows:

Return for Refund - $45 (return shipping cost and customs/duties handling fee)
Return for Store Credit - $30 (customs/duties handling fee)

This fee is waived if you include Checkout+ with your order

Important information for Exchanges

If you are exchanging your item and have purchased Checkout+ you will receive a free return label to send your item back to us. You are required to pay an outbound shipping fee for us to send your new item to you. This fee is $45 (outbound shipping cost and customs/duties handling fee on your second item)

Gift Vouchers and Promo Codes may be entered in the checkout. Simply type in your code and click “apply" and your discount will be automatically applied to your order.

Yes, you are able to use a gift card code along with a discount code if you wish.

You have a 30-minute window to make changes to your order once it has been placed. These changes must be submitted online via your account. Please click the ‘View or Edit My Order’ button in your Order Confirmation email for details on how to do this.

Unfortunately after this 30-minute window it cannot be cancelled or changed in any way.

Rest assured though we have a flexible returns policy should your order not be right once you receive it.

You have two options:

1. If you’ve realised within 30 minutes of placing your order, please click the ‘Edit or View Your Order’ button noted in your Order Confirmation email. You will be able to change your address there.
2. Once you receive your shipment/tracking notice from Australia Post, there will be a link containing your tracking number. Click this link and follow the steps to update your address.

The Bella Tribe is our community where we share our news, run live styling sessions, and support eachother in daily life. It operates on two platforms - emails straight to your inbox and our Facebook group.

You can connect with The Bella Tribe in two ways:
1. Sign up to our newsletter
2. Join our Facebook group
For the best Bella Tribe experience we highly recommend you do both!

• Sign up for our newsletter and immediately receive a $20 voucher.
• Be in the running to win a $100 voucher every month in our Facebook group
• Attend live styling sessions showcasing new arrivals
• Connect with your Bella Tribe Besties - an uplifting community of like-minded ladies
• Plus you’ll also get exclusive early access to launches, regular special discounts, free gifts and more...

Yes! You can find out more here.

Sizing may vary between the many different brands that we carry. As such, we ask that you read our product descriptions carefully. We offer guidance on whether an item is true to size and also provide Size Charts where we note flat lay measurements across all sizes.

If you are between sizes and not sure which to select, please get in touch. We're happy to help! Rest assured we have an easy and flexible Returns Policy including free return shipping on full price items for store credit or refunds on full priced items with shipping at your own expense.

Our flagship store is nestled in the Blue Mountains, on the main street of Springwood (198 Macquarie Road, Springwood, NSW). Next time you’re planning a trip to Sydney, (The Blue Mountains is only 1-2 hours depending on where you’re travelling from) come and say hi!

Our Freshwater store is located at 23 Albert Street, Freshwater NSW and will be opening in Spring.

From time to time, Bella Boheme may offer a complimentary Gift with Purchase (GWP) promotion. All GWP offers are subject to availability and are provided at Bella Boheme's discretion while stocks last. Gifts are not redeemable for cash or exchange.

If your order qualified for a Gift with Purchase and you wish to return item(s) for a refund, the complimentary gift must also be returned. If the gift is not returned, your return will be eligible for store credit only.

If, after your return, the remaining value of your order still meets the Gift with Purchase qualifying spend, you may keep the gift.

No, items marked as clearance may not be returned. These sales are final.