Sparkle & Save Terms & Conditions

Our Sparkle & Save sale is an exciting and hectic time for our team, so if you don’t hear back from us, don’t stress! We’re hustling around the clock to get your orders to you as quickly as possible! In the meantime here are some FAQ’s that may be of help.

1) Can I change or add items to my order? Unfortunately we cannot make any changes to your order once it has been placed, with the volume of orders it is logistically impossible!

2) I put the wrong address on my order! Please note once you receive your shipment/tracking notice from Australia Post, there will be a link to update your address details.

3) Can I return my items that I purchased during the Sparkle & Save? Yes you can return your items for a store credit only, returns must be received back to us within 14 days of receiving your parcel and you will be issued with a Gift card to the same value minus postage costs as per our Returns Policy - all returns MUST be processed via our returns portal.

4) Can I exchange my items purchased during the Sparkle & Save Sale? No unfortunately our inventory system is not set up to offer exchanges.

5) Can I do Click & Collect and when will my order be ready for pick up? Yes! You can absolutely select to pick up your order in our Springwood Store *please note our store will be closed for the duration of our sale* you will receive a notification once your order is ready to be picked up after we reopen.

6) I'm unsure about sizing! What size should I get? We provide accurate measurements on each product page - *Please Note - these measurements are taken as a flat lay garment measurement (not on a body) you need to double the measurement for full circumference for waist and bust etc and also allow for fabric drape and stretch.

7) When will my order be shipped? Please note we have extra staff to pack up your orders and we will be working around the clock to ship them to you as quickly as possible - we do ask that you allow up to 14 business days for your goods to be dispatched from our warehouse. *Please Note selecting express shipping does not guarantee that your order will be dispatched faster it means that once it is dispatched you will receive within 2-3 business days.

8) Will your store be open during the sale? No, our Sparkle & Save is an online only sale and our team will be working around the clock to pack up your orders as quickly as possible! - please feel free to select store pick up if you are local to our store!

9) Can I get the price difference refunded if an item is now cheaper than when I bought it? Sale prices can change throughout the event and may vary by style or colour. Prices are only valid at the time of purchase, so we’re not able to refund any price differences before,during or after the sale.

10) How will my order get packed?
Our priority in the Sparkle and Save Sale is getting your orders out to you as quickly and efficiently as possible. We have extra staff working around the clock to dispatch orders. PLEASE NOTE all orders placed in the sparkle and save sale will not be sent in our usual Silk Sari Packaging. Rest assured once Sale is over we will be back to our normal programming and packaging.

11) How can I get the Bella Boheme Tee? This exclusive Bella Boheme T-shirt is only available for FREE with your order when you spend over $200 in our Sparkle & Save sale. It is not available to purchase on its own. This T-shirt is valued at $79 and is 'one size fits all', suitable for everyone! You do not need to add this T-shirt to cart, it will automatically be added to your order for no additional cost when you meet the minimum spend threshold. Free T-shirt offer valid only while stocks last.